Motoblazer – Shipping, Refund, Backorder & Warranty Policy

Effective Date: April 2026
Jurisdiction: Bengaluru, Karnataka, India

1. Introduction

Welcome to Motoblazer, operated by Motoblazer Automotive llp, Bengaluru, India.
This policy governs all transactions, shipments, refunds, backorders, and warranty claims made through our online platform and physical retail outlets.

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Policy, which shall be interpreted in accordance with the laws of India, and subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

2. Shipping Policy

2.1 Order Processing

  • Orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Orders received after 4:00 PM IST are processed on the next working day.

  • Upon dispatch, customers will receive a tracking link via email or WhatsApp.

2.2 Shipping Partners

We partner with reputed logistics providers such as Blue Dart, Delhivery, DTDC, Amazon Shipping, Shadowfax, E-Kart and India Post for reliable, insured, and trackable deliveries.
Note: Please notify our support team beforehand if you need specific courier service for your pin code.

2.3 Delivery Timelines

  • Metro Cities: 2–5 business days

  • Non-Metro / Remote Areas: 5–10 business days
    Timelines are indicative and may vary due to courier network constraints, strikes, natural calamities, or government restrictions.

2.4 Shipping Charges

  • Free Shipping for prepaid orders above ₹4,999/- within India.

  • For orders below ₹4,999/-, applicable shipping charges will be displayed during checkout.

2.5 Tracking & Delivery

Customers can track their orders using the tracking number provided post-dispatch.
Motoblazer shall not be held liable for delays caused by third-party couriers or incorrect addresses provided at the time of order.

3. Backorder Policy

3.1 Definition

A backorder occurs when a product is temporarily unavailable but can be reserved for future fulfillment once restocked.

3.2 Fulfillment Timeline

  • Backordered items are generally processed and dispatched within 1–8 weeks, depending on supplier availability, imports, or customs clearance.

  • Customers will be notified of any extended delays beyond this period.

3.3 Payment Terms

  • Full payment is required to confirm a backorder. Orders are processed on a first-come, first-served basis once stock arrives. 

  • If there is any price difference on a backordered product before dispatch, the customer will be informed prior to shipping. Additional payment (if applicable) must be completed before dispatch.

3.4 Partial Shipments

If your order includes both in-stock and backordered items:

  • In-stock items may be shipped first.

  • Backordered items will be shipped separately once available.

3.5 Cancellations or Refunds

  • If the product cannot be restocked within the stated timeframe, Motoblazer may offer a refund or store credit as per customer preference.

4. Returns, Exchanges & Refunds

4.1 Eligibility

A return or exchange is accepted under the following conditions:

  • The product is unused, unwashed, and in original condition with all tags and packaging intact.

  • The request is initiated within 7 days of delivery.

  • The product is not a clearance, hygiene-sensitive, or special-order item.

Non-returnable items include:

  • Helmets, balaclavas, innerwear, and electronic accessories (for hygiene & safety reasons)

  • Gift cards, consumables (e.g., chain lubes, cleaners), and custom orders

Note: Sale or discounted items are not covered under warranty.

4.2 Return Procedure

  1. Email [email protected] with your Order ID, reason, and clear product images.

  2. Once approved, you will receive return instructions.

  3. The product must be shipped back within 5 days of approval.

    • Reverse pickup may be arranged (charges may apply).

4.3 Exchange

Exchanges are subject to stock availability.
If unavailable, a refund or store credit will be provided.

4.4 Refunds

Refunds are applicable in the following cases:

  • Order cancellation before dispatch

  • Returned product received in original condition

  • Duplicate or failed online transactions

Refunds are processed within 5–7 business days of approval through the original mode of payment.
Shipping, payment gateway, or COD charges (if any) are non-refundable.

5. Warranty Policy

5.1 General Terms

  • Warranty claims are subject to the respective brand’s importer/manufacturer warranty policy.

  • Motoblazer acts solely as a facilitator and assists customers with claim submissions.

  • The final decision on warranty approval, repair, or replacement rests exclusively with the brand importer or manufacturer.

5.2 Claim Procedure

Customers must provide:

  • Original purchase invoice from Motoblazer

  • Product photographs/videos showing the defect

  • Proof of warranty period (if applicable)

After verification, claims are forwarded to the respective brand/importer.

5.3 Brand Responsibility

Each brand (e.g., Rynox, MT Helmets, SMK, Axor, Cardo, etc.) follows its own process and coverage terms.
Customers are advised to refer to the official brand or importer website for complete warranty details and exclusions.

5.4 Warranty Exclusions

  • Normal wear and tear, misuse, negligence, modification, or improper installation.

  • Damage caused by accidents or external factors.

  • Products purchased on sale, clearance, or without proper documentation.

6. Order Cancellations

Orders can be canceled before dispatch by contacting [email protected].
Once shipped, cancellations are not possible.
In such cases, the return policy will apply after delivery.